How does the UrbaneBox membership work?

Every month our stylists will put together a curated package for you based on your style and preferences. Each package will consist of 2-3 staple items for your wardrobe, and you will only pay $74.99 for everything, plus .95 cents handling fee. Members can request...

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When and how can I cancel my account?

You can cancel your account by logging into your account, click on subscription, and click cancel. If you cancel by the 1st of the month your account will be cancelled for that given month and you will not be charged. Any cancellation after the 1st...

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Do you ship to Canada?

[vc_row row_type="row" type="full_width" text_align="left" css_animation=""][vc_column][vc_column_text]Yes, we now ship to Canada. Due to the higher shipping costs, there is a $20 surcharge for members residing in Canada. Please note, members residing in Canada are responsible for tariffs and duties. We currently use USPS for our parcel...

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Can I skip a month?

Yes, you may skip as many months as you wish without penalty. There are no obligations. Just email us by the 1st of the month if you would like to skip or pause your membership. Members can request to skip 3 consecutive months at a...

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What if the clothes do not fit me?

If for some reason the clothes do not fit just log into your account and fill out the return form. Once filled out you will receive a prepaid shipping label by email. All returns must be in unused, unworn, unwashed and undamaged condition. Tags should...

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Do you have a phone number?

No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response....

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