Welcome and thank you for joining UrbaneBox. Please check your email for a welcome email, be sure to check your SPAM folder if you do not see it in your inbox. If you can not remember your password, just click on lost password and follow the prompts. You will then be able to reset and create a new password. The username can either be the one you created or the email address you provided at signup. Please allow 7 to 10 business days for a package to be processed and shipped. Once shipped you will receive an automatic email with tracking information. Our stylists will use your style quiz to customize every package. Due to the large amount of new members signing up for our service, our stylists will not contact you unless you email us requesting to be contacted. If you have any questions you may contact us by emailing us at UrbaneBox@urbanebox.com.