Please check your email for your username and password. If you do not receive an email, just click on lost password and follow the prompts. You will then be able to reset and create a new password. The username will be the email address you provided at signup. Please allow 7 to 10 business days for a package to be processed and shipped. Once shipped you will receive an automatic email with tracking information. If you have any questions you may contact us by emailing us at UrbaneBox@urbanebox.com.