Got questions?
We've got answers.

Every month our stylists put together a curated package for you based on your style and preferences. The number of items depends on your plan: Classic includes 3 hand-selected items, Premium includes 4, and Deluxe includes 5–6. You fill out our 3-minute style quiz once, and your stylist uses your answers to pick pieces that fit your lifestyle, size, and taste. Everything in the box is yours to keep.

We ask that you allow 7–10 business days for your order to be styled. As soon as your order ships you'll be able to track your shipment through your account. Standard shipping is free and takes 7–14 business days. Need it faster? Expedited shipping (3–5 business days) is available for an additional $8 — just email us at urbanebox@urbanebox.com to request it.

Yes! Urbanebox offers a full personal styling service for both men and women. You can sign up for a men's box, a women's box, or both. Our style quiz is tailored to each — just select your gender at the start.

Absolutely. To request an additional box mid-month, just email us at urbanebox@urbanebox.com and our team will set it up — great if you have an event coming up or just want to refresh your wardrobe.

Yes — because a real human reads your quiz answers. You tell us your lifestyle, your fits, the brands you like and the colors you hate. Your stylist uses every single detail. It's not an algorithm making guesses — it's a person who read your profile.

Classic ($99.99/mo) includes 3 hand-selected pieces from everyday premium brands — great for building a solid wardrobe. Premium ($134.99/mo) includes 4 pieces from elevated, higher-end brands with priority stylist matching. Deluxe ($179.99/mo) is our best box — 5–6 premium pieces, top-tier brands, and maximum variety. If you want the most out of your subscription, Deluxe is the way to go.

Absolutely. Your style quiz has a notes field where you can tell your stylist anything — an upcoming event, something specific you need, or brands you love. Your stylist reads it all.

We carry a wide range of premium men's and women's labels across casual, business casual, and smart weekend. Classic boxes feature solid everyday premium brands. Premium boxes feature elevated labels with higher-end fabrics and design. We don't carry fast fashion.

Free size exchanges on every plan. Request a size exchange through your account dashboard within 14 days of delivery and we send you a prepaid USPS label. Urbanebox covers shipping both ways with no fee. All items must be unused, unworn, unwashed and undamaged with tags intact. Only active subscribing members are eligible.

We carry a wide range of sizes for both men and women. Our style quiz captures your height, weight, waist, inseam, shirt size, shoe size, and fit preference — slim, classic, or relaxed. Your stylist uses all of this to ensure everything fits properly.

Tell your stylist in the notes section of your quiz. You can specify which way you prefer to size — up or down — and your stylist will factor this into every pick. We also offer free size exchanges if anything arrives and doesn't fit the way you expected.

Yes. If you return your entire box for a refund, a fee applies based on your plan: Classic \$25, Premium \$25, Deluxe \$35. Request a return through your account dashboard within 14 days of delivery and we send a prepaid USPS label. Refunds appear in 5\u201310 business days after we receive the items.

Yes. Classic plan: \$10 per style exchange (covers shipping both ways). Premium plan: one free style exchange per box. Deluxe plan: two free style exchanges per box. Size exchanges are always free on every plan. All requests must be made within 14 days of delivery.

Email urbanebox@urbanebox.com within 7 days of delivery. We replace the item or issue a full refund \u2014 no questions asked.

Monthly subscribers are charged on the 5th of each month. If you sign up mid-month, your first charge covers your first box. Prepaid plans (3-month or 6-month) are charged upfront at a discounted rate.

Yes, we ship to Canada. A monthly shipping surcharge applies based on your plan: $20 (Classic), $25 (Premium), $30 (Deluxe). Please note that Canadian members are responsible for any applicable tariffs and duties. We currently use USPS and are unable to provide return labels for Canadian members — returns can be sent via any carrier of your choice at your expense. For size exchanges from Canada, we'll cover the cost of shipping back to you.

Standard shipping is free and takes 7–14 business days after your box has been styled (allow 7–10 business days for styling). Expedited shipping takes 3–5 business days and costs an additional $8. Email us at urbanebox@urbanebox.com to request expedited shipping.

Yes! Urbanebox gift cards are available and make a great gift. The recipient takes the style quiz themselves so everything is personalised to them. Visit our Gift Cards page to purchase.

You can cancel anytime by logging into your account, clicking on Subscription, then clicking Cancel. If you cancel before the 25th of the month, your subscription ends with that month and you won't be charged for the next billing cycle. Cancellations on or after the 25th take effect the following billing cycle.

Yes — log into your account, go to Subscription, and select Skip. You can skip up to 3 consecutive months at a time, no penalty. Please skip before the 25th of the month to apply to the next billing cycle.

Absolutely. You can pause your account for up to 3 consecutive months at a time. Just send us an email and we'll take care of it. There are no obligations and no fees for pausing.

We don't offer phone support — but don't let that put you off. We've found that email lets us give you faster, more thorough answers from someone who can actually help. Email us at urbanebox@urbanebox.com and we aim to respond within one business day. If your issue genuinely needs a phone call, just leave your number and we'll call you.