Terms & Conditions

This website is provided solely for your personal, non-commercial use. You may not use this website or any of its content for commercial purposes without the prior written permission of Urbanebox.

The display of any item on our website does not constitute an offer to sell. Urbanebox is under no obligation to supply products ordered through this website. When you place an order, you are making an offer to purchase. We will confirm your order as soon as possible, but are under no obligation to fulfil it unless the product is in stock and available at the price shown.

If items you order are out of stock, subject to delay, or priced differently than displayed, we will contact you at the email address provided. We reserve the right to cancel or refuse any order at our sole discretion.

By subscribing to Urbanebox, you authorize us to charge your payment method on a recurring basis according to your selected plan (monthly, 3-month prepaid, or 6-month prepaid). Subscriptions automatically renew unless cancelled in accordance with these Terms.

You may cancel your subscription at any time by logging into your account, navigating to Subscription, and selecting Cancel. Cancellations must be submitted before the 25th of the month to take effect for the next billing cycle. Cancellations submitted on or after the 25th will take effect the cycle after — you will not be charged for the upcoming month, but your existing box for that month will still ship.

Monthly subscribers are charged on the 5th of each month. If you cancel after the 5th, you will not be charged for the following month.

If you are on a 3-month or 6-month prepaid plan, your cancellation request will take effect after the completion of your current prepaid term. No partial refunds are provided for unused months within a prepaid term.

Active members may skip up to 3 consecutive months without penalty. To skip, log into your account, navigate to Subscription, and select Skip — please complete this action before the 25th of the month to apply to the next billing cycle. Urbanebox reserves the right to terminate accounts that abuse the skip policy.

Active members may request additional boxes by emailing urbanebox@urbanebox.com. On-demand boxes are charged at the standard plan rate and are subject to availability.

All prices are listed in USD. By providing a payment method, you represent that you are authorized to use it and authorize Urbanebox to charge the applicable fees.

Urbanebox uses Stripe for payment processing. Your payment information is transmitted securely and is never stored on our servers. By completing a purchase, you agree to Stripe's Terms of Service.

Urbanebox reserves the right to adjust pricing at any time. We will provide at least 30 days' notice of any price changes to existing subscribers via email.

Only active subscribing members are eligible to return or exchange items. Members who have cancelled their subscription forfeit return and exchange rights for any boxes received during their active subscription period.

* All return and exchange requests must be made within 14 days of delivery. Once your prepaid USPS label is issued, items must be shipped back within 14 days to be accepted. Refunds are processed to the original payment method and may take 5–10 business days to appear after we receive the items.

If an item arrives damaged or your box is missing pieces, contact us at urbanebox@urbanebox.com within 7 days of delivery. We'll replace the item or issue a refund — no questions asked.

Please fold clothes neatly. Do not force items into a padded envelope — use the original packing box or our branded poly mailer if items don't fit. Members will be charged for clothing damaged due to improper packaging.

Members residing in Canada are responsible for all return shipping costs. Urbanebox cannot provide prepaid return labels for Canadian members. For approved size exchanges from Canada, we will cover the cost of shipping the replacement back to you.

Urbanebox ships to the United States and Canada. Orders are typically styled within 7–10 business days of receipt.

• Standard shipping (US): Free. Estimated 7–14 business days after dispatch.
• Expedited shipping (US): $8 additional charge. Estimated 3–5 business days. Request by emailing urbanebox@urbanebox.com.
• Canada: A monthly shipping surcharge applies based on your plan: $20 (Classic), $25 (Premium), $30 (Deluxe). The surcharge is billed as a separate recurring line item alongside your subscription. Canadian members are also responsible for all applicable tariffs, duties, and customs fees. Delivery times may vary.

Urbanebox is not responsible for delays caused by carriers, customs, weather events, or other circumstances beyond our control. Tracking information will be provided once your order ships.

Urbanebox e-gift cards are non-refundable and non-transferable. Gift card codes have no expiry date but may only be used once. Lost or stolen gift card codes cannot be replaced.

Gift card values correspond to specific Urbanebox subscription plans and may only be applied toward those plans at checkout. Gift cards cannot be redeemed for cash, combined with other promotional offers, or used to purchase additional gift cards.

Urbanebox reserves the right to void gift cards that were obtained fraudulently or in violation of these Terms.

To the fullest extent permitted by applicable law, Urbanebox, its directors, employees, suppliers, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, or goodwill — arising from your use of or inability to use this website or our services.

Except in relation to our contractual obligations to supply goods following acceptance of a confirmed order, neither Urbanebox nor any of its representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in connection with your use of this website.

Urbanebox may terminate your access to the website immediately if we determine that you have breached these Terms and Conditions.

All content on this website — including but not limited to images, designs, logos, photographs, written materials, and branding — is the copyright of Urbanebox or the respective rights holders. All worldwide rights are reserved.

This site and its contents may only be used for personal, non-commercial purposes. Any reproduction, distribution, or commercial use — in whole or in part — is strictly prohibited without the prior written permission of Urbanebox.

Third-party trademarks, brand names, and product names referenced on this website are the property of their respective owners. Their appearance does not imply any affiliation with or endorsement by Urbanebox.

Unauthorized use of any Urbanebox content may give rise to a claim for damages and/or be a criminal offense under applicable intellectual property law.

These Terms and Conditions and all matters arising from your use of this website or any order placed through it are governed by the laws of the United States. This website is owned and operated by Urbanebox, United States.

Any disputes arising in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If a dispute cannot be resolved informally, it shall be subject to binding arbitration in accordance with applicable US arbitration rules, except where prohibited by law.

You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.